FAQ
How can I reach Skye LA’s customer service team?
- Our customer service team is available Monday to Friday (excluding holidays) from 9:00 AM – 6:00 PM (MST).
- You may reach us via email at support@skye-la.com.
- You can also contact us through our Contact Form.
How fast can you answer my question?
We respond to all emails and messages in the order they are received, typically within 24 hours (Monday–Friday). Messages sent over the weekend will be answered on the next business day.
Can I change my shipping address after placing my order?
- We can only update your shipping address if your order has not yet been processed or shipped.
- Please contact us within 24 hours of placing your order at support@skye-la.com.
- If your order has already shipped, you may use your 14-day return right in accordance with our Return & Refund Policy.
When will I receive my order?
Estimated delivery times:
- Order Cut-Off Time: 12:00 AM (MST)
- Processing Time: 1–2 business days (Monday–Friday)
- Transit Time: 5–7 business days (Monday–Friday)
- Total Estimated Delivery: 6–9 business days
Which shipping companies do you use?
We partner with reliable carriers, including:
- DHL
- UPS
- USPS
- FedEx
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your package on our Track My Order page.
Why is my tracking number not working?
Tracking numbers may take 24–48 hours to activate after shipment. If it is still not working after this time, please contact us at support@skye-la.com.
Out of Stock Items
If an item becomes unavailable after purchase, we will notify you by email. If the item cannot be restocked within two weeks, a full refund will be issued automatically.
I received a damaged or incorrect item — what should I do?
If your order arrives damaged or incorrect, please contact us immediately at support@skye-la.com. We will provide a prepaid return label (if applicable) and arrange a replacement or refund.
How do I return an item?
Step 1 – Contact Us:
Email support@skye-la.com with your order number and reason for return.
Step 2 – Receive Instructions:
We will review your request and provide return instructions within 24 hours.
Step 3 – Pack & Ship:
Securely pack the item (including all original accessories and packaging) and ship it according to the provided instructions.
Who pays for return shipping?
Defective or Incorrect Items:
Return shipping is covered by Skye LA.
Change of Mind / Customer Remorse:
The customer is responsible for return shipping costs. Shipping fees are non-refundable.
How long is the return period?
You have 14 days from the date of delivery to request a return.
What condition must items be in?
- Items must be unused, in good condition, and returned with original tags and packaging.
- Returns requested after 14 days of delivery will not be accepted.
Valid reasons for return
- Size issue
- Fit issue
- Incorrect item received
- Damaged item
Do you charge a restocking fee?
No, Skye LA does not charge any restocking fees.
When will I receive my refund?
Inspection:
Please allow up to 2 business days for us to inspect your returned item.
Refund Processing:
Once approved, your refund will be issued to your original payment method.
Bank Processing Time:
Please allow 5 business days for your bank or credit card provider to complete the refund.
What if my refund is delayed?
If you have not received your refund within 10 business days after approval, please contact us at support@skye-la.com.
Contact Information
Store Name: Skye LA
Company Name: FASHION ATTIRE LTD
Company Number: 16760841
Registered Address:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@skye-la.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.