Shipping policy

At Skye LA, we are committed to providing an exceptional shopping experience for our customers in the United States, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States. At this time, we only ship within the United States. We do not offer international shipping.

While our corporate headquarters is located in London, we utilize a network of fulfillment centers in United States to ensure efficient delivery to our US customers.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 12:00 AM (MST). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 5 to 7 business days (Monday to Friday).
  • Estimated delivery time: Includes Order handling time + Transit time. Approximately 6 to 9 business days (Monday to Friday).

Free shipping on all orders within the United States.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States:

  • DHL
  • UPS
  • USPS
  • FedEx

Shipping Guidelines

  • Delivery times may be affected by public holidays, peak seasons, weather disruptions, or courier delays. These factors are outside our control.
  • Incorrect address details or courier-related issues may also lead to delays.

Shipping Location

  • Currently, Skye LA ships orders within the United States only.
  • We offer free shipping on all orders with no hidden fees.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.

You may track your order using our Track My Order page.

If you haven't received your tracking number, or if it is not updating, please contact us and we will assist you.

Changing Your Address

  • We can only change the shipping address if your order has not yet been shipped. Once dispatched, we can no longer modify the address.
  • If you need to update your address, please contact us within 24 hours of placing your order at support@skye-la.com.

Cancellations

  • You may cancel your order as long as it has not been processed and shipped.
  • Once shipped, cancellations are no longer possible, but you may still exercise your right of return in accordance with our Return and Refund Policy.

Unexpected Delays

  • The delivery times above are estimates and may vary depending on courier performance and external factors.
  • If your order has not arrived within the expected timeframe, please contact us — our team will be happy to assist.

Package Damaged in Transit

  • If your package arrives visibly damaged, please refuse delivery and contact our customer service immediately.
  • If the package was delivered while you were away, please email us to arrange the next steps.

Business & Contact Information

Skye LA

Registered Address:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom


Email: support@skye-la.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Note: Our dedicated support team also operates during North American business hours (MST) to ensure a prompt response for our US customers. We typically respond to all inquiries within 24 hours.